All product prices shown on the website are expressed in Canadian (CAD) and United States (USD) dollars. Applicable sales taxes are not included in the prices displayed.
Online payment is made through the Stripe platform by credit cards and PayPal.
In the case of orders other than through the online store, products are only shipped when payment is received, whether by credit card, check or wire transfer.
We make every effort to keep in stock a sufficient quantity of the products offered on our website. However, the availability of these products is not guaranteed.
Groupe FP Technologies declines all responsibility in the event of a shortage of stock.
If Groupe FP Technologies is unable to deliver a product ordered online, a message will be sent by email or telephone to the purchaser. In this case, any amount debited by credit card in favor of Groupe FP Technologies in respect of these products, including delivery costs, will be credited as soon as possible.
Shipping costs depend on the weight and your location. The calculator will tell you the associated price when confirming your order.
Products in stock are generally dispatched within 48 working hours after receipt of your payment. Any order placed on Friday will not be processed until the following Monday. Usually allow 1-7 business days for delivery. Note that special requests or periods of high traffic or even weather conditions may cause additional delays.
Items damaged in transit
Groupe FP Technologies ensures that the items are shipped in proper condition for sale and that they are properly packaged to avoid any breakage during transport. If you receive a damaged item, please contact us.
Order cancellation policy
No order cancellation can be made once the products have been shipped.
Wording or content error
The information transmitted by the user on the order is binding. In the event of an error in the wording of the recipient’s contact details (in particular name, first name, street number and name, postal code, city name, telephone number or e-mail address) or of incomplete content, Groupe FP Technologies cannot be held responsible. responsible for non-delivery of products if the carrier is unable to deliver.
Please note that additional charges may apply to re-deliver to the correct address.